[ Terms of Service ]  

Privacy Policy

Last Updated Date : January 20, 2020


1. 1. Introduction

1.1 arc GAME STUDIO Inc.’s goal is to make wonderful games for everyone to enjoy. We, respect the privacy of everyone who uses our games (the “Game” or “Games”), that are available via the Apple App Store, Google Play Store, and/or on Facebook (the “Website” or “Websites”) and any related services which we or our group companies may provide to you from time to time (together with the Games and Website, the "Services"). In this document we refer to arc GAME STUDIO Inc. as "arc GAME STUDIO" "us", "we" or "our" and we refer to you as "you" and "your".

This document, the "Privacy Policy", explains how we collect, process and store any personal data belonging to you, overall information about you which is personally identifiable such as your name, address, telephone number or email address. Such information is referred to throughout this policy as "Personal Information" or "data".

By accessing and/or using our Services you consent to us collecting, processing, storing and sharing your Personal Information in the ways set out in this Privacy Policy. If you have any concerns about providing data to us or having it used in any manner permitted in this Privacy Policy, you should not use our Services. As set out in the terms and conditions relating to our Services, you must be at least 13 years old to access and/or use our Services. If you are between the ages of 13 and 18, you represent that your legal guardian has reviewed and agreed to these Terms.

2. Information we collect about you, and how we collect it

2.1 We may collect and process the following data about you:

  • information that you provide us with when you fill in forms when accessing and/or using our Services directly or using a third party social network or service (for example, using our services using your Facebook account), or when you create an account with us;
  • details of your use of our Services and the resources that you access (for example, information about how and when you play our Games or visit our Website, what device you use to access our Services or, details regarding profile visits);
  • if you contact us or respond to messages and communications that we send to you, we may keep a record of that correspondence;
  • your interactions with us on our social media channels such as Facebook;
  • we may obtain information about you from third parties who hold data about you and who agree to share this data with us; and
  • information we collect via cookies and other similar technologies, as explained further below.

Cookies & Tracking Devices

We may use cookies and similar tracking devices in our Services. These technologies is a small bit of record-keeping information that websites often store on your computer or mobile device. These technologies operate either by placing a small file which stores some information on your computer or mobile device; and/or by accessing information on your device. We use cookies and similar technologies:

  • to allow us to recognize you and your device, for example by identifying your IP address;
  • to allow our Services to interact with a third party social network or platform (where you have chosen to allow such interaction);
  • to allow our payment processors to process your payment instructions;
  • to enable us and third parties to provide you with more customized services, for example to provide our services in the correct language or to enable the provision of more relevant advertising to you; and
  • to collect data such as: your device’s model, operating system and screen size, the other applications installed on your device, and information about how you use our Services.

By accessing and/or using our Services you consent to our use of cookies and similar technologies in accordance with this Privacy Policy. You can disable cookies through your web or phone browser settings but you may find you are not able to enjoy all the features of our Services if you do so. Alternatively, if you do not wish us to collect data as described in this section, you should stop using our Services.

Advertisers on mobile devices sometimes use advertising (or ad) identifiers to enable and optimize their advertising. Ad identifiers are non-permanent, non-personal, device identifiers such as the Android advertising ID and/or Apple’s ID for advertising, or IDFA. When we advertise our Services on mobile devices, we may use your device’s advertising identifier and other information associated with it, to help us to deliver ads that relate to your interests and to improve and measure the effectiveness of ad campaigns. You can choose to prevent your device’s ad identifier being used for interest based advertising, or you can reset your device’s ad identifier, by changing the settings of your device. Settings vary from device to device but if you are using an Apple device with iOS 7 or later you can find the ad identifier settings under Settings, and if you are using a Google Android device running Android 2.3 or later you can find the ad identifier settings in your app drawer under Google Settings.

Payment Information

When you purchase Services on our game or website, we may collect certain payment information from you on behalf of our payment service providers, but this information is temporarily cached in a way that is unreadable by arc GAME STUDIO. When you purchase items via our apps (such as those you can purchase in the Apple App Store or the Google Play Store) we do not collect or store any payment information from you.

3. How will we use your Personal Information?

3.1 You agree that we (or a supplier or group company acting on our behalf and only under our instructions) may use your Personal Information for the purposes of:

  • contacting you, for example as part of our customer support or to send you updates about our Services;
  • managing your account and relationship with us and improving your experience when you use our Services;
  • improving our Services, for example by helping us fix bugs or by providing Services updates;
  • research, surveying, and engaging with you, for example by sending you communications (including by email) for these purposes;
  • marketing and promotion of our Services or related products, for example sending you communications (including by email) for these purposes on our, or a third party's behalf. For example, we might send you information about merchandise relating to our Services If you do not want us to use your data in this way please let us know by contacting us at support@arcgamestudio.com or the respective customer service e-mail address assigned differently to each Service;
  • to personalize and optimize our Services, promotional content and advertising to you. For example, we may use the information we collect through cookies, and similar technologies. If you do not want us to use your data in this way, you can opt-out by following the steps at section 2 above;
  • to create reports, analysis or similar services for use by us for the purposes of research or business intelligence, for example to track potential problems or trends with our Services;
  • preventing cheating, crime or fraud. We may also need to pass your information to fraud prevention agencies and other organizations involved in crime and fraud prevention;
  • as otherwise expressly set out in this Privacy Policy or as required by law.

4. Will we share your Personal Information with third parties?

4.1 We will only share your data with third parties (for example, our group companies or suppliers):

  • with your consent (including as set out in this Privacy Policy);
  • as reasonably necessary in order to provide the Services to you (for example, by providing your Personal Information to suppliers we may use to fulfil the Services or to communicate with you);
  • where it is necessary to carry out your instructions (for example, to process a payment instruction we must provide your Personal Information to our payment processors);
  • where your data is on an anonymous and aggregated basis, meaning you could not be personally identified from it;
  • when you submit information as part of a competition or otherwise interact with our social media channels (for example, by providing a testimonial about one of our Services) we may publish the information you submitted, alongside your name and home country on our website(s) and social media channels;
  • as we reasonably believe is permitted by law or regulation;
  • in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and/or any other agreement with you; or to protect the rights, property, or safety of arc GAME STUDIO, our users, or others;
  • in the event that there is a sale of the assets of arc GAME STUDIO or corporate restructuring, or as a result of a change of control of arc GAME STUDIO or one of its group companies, or in preparation of any of these events. Any third party to which arc GAME STUDIO transfers of sells arc GAME STUDIO's assets will have the right to continue to use the personal and other information that you provide to us in the manner set out in this Privacy Policy. We will not sell or rent your information to any third party outside of these circumstances.

5. Interaction with social networks or platforms

5.1 You may allow our Services to interact with third party social networks or platforms (such as Facebook or Apple’s Game Center), which will provide data about you to us. These applications or websites are created and maintained by a third party which is not a part of, or controlled by arc GAME STUDIO. You should ensure that you read their terms of service and privacy policies to understand how they treat your data and what data they might share with us.

You understand that where you allow our Services to interact with any third party social network or platform, we may share data about you with your contacts and other users of our Services (and vice versa) in order that you may enjoy playing socially (the “Social Data”). This Social Data may include your name, your social media profile picture, your activity status (including the time and date you last used our Services) and your scores and/or progress in our games.

You can make changes to what data a third party social network or platform shares with us, or stop our Services interacting with that social network or platform by adjusting your settings with that third party provider, however you may find you are not able to enjoy all of the same features of our Services.

6. For how long will we retain your information?

6.1 We will retain your Personal Information for as long as is necessary to fulfil the purposes for which it was collected or as needed to provide you with Services. We may retain your Personal Information after you have closed any account you have with us or after we have stopped providing Services to you if retention of your Personal Information is reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes between members, prevent fraud, cheating or abuse, or enforce this Privacy Policy or any other agreement we may have with a user.

7. Will we transfer your Personal Information overseas?

7.1 Your Personal Information may be transferred to, and stored at, a destination outside Korea. It may also be processed by staff operating outside Korea who work for us or for one of our suppliers. We will take all steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this Privacy Policy.

8. How do we protect your Personal Information?

8.1 The security of your Personal Information is very important to us. We maintain appropriate technical and physical safeguards to protect your Personal Information against accidental or unlawful destruction or loss, alteration, unauthorized disclosure or access, use and all other unlawful forms of processing of the data in our possession. However, since the internet is not a completely secure environment we cannot guarantee that information you transmit via our Games will not be accessed, disclosed, altered or destroyed by breach of any of our safeguards.

9. Links from our Services

9.1 We may provide links to third party websites from our Services. You understand that when you click on these links any data which you provide afterwards is subject to that third party's privacy policy and not to ours. Although we will try only to link to reputable websites, arc GAME STUDIO takes no responsibility for the content, safety or security of any third party website.

10. Your rights in relation to your Personal Information

10.1 We want to make sure that your Personal Information is accurate and up to date. You may ask us to modify, correct or remove information by contacting us at support@arcgamestudio.com or the respective customer service e-mail address assigned differently to each Service.

10.2 Information that you have shared via our Services on any social network or third party platform cannot be amended or deleted by us where it is in the control of that social network or third party platform. In addition, where any third party copies information which you have made available via the use of our Services (for example, one of your friends on a social network you allow to interact with your account), we may not be able to amend or delete it because it may not be in our control.

11. How to contact us

11.1 To find out more about how your Personal Information will be used please contact us by email at support@arcgamestudio.com or the respective customer service e-mail address assigned differently to each Service.

12. Legal matters

12.1 If any court or other competent authority finds any of the terms of this Privacy Policy to be invalid or unenforceable, the other terms of this Privacy Policy will not be affected.

This Privacy Policy is governed by and interpreted in accordance with the laws of Korea. Any dispute arising in connection with this Privacy Policy will be subject to the exclusive jurisdiction of the courts of Korea unless you choose the courts of your home country. We are constantly innovating and looking for new ways to improve our Services and our Games. We reserve the right to change, amend and/or modify this Agreement, in whole or in part, at any time, and when we do so, we will provide you with reasonable notice that a change, amendment or modification has been made.  You hereby acknowledge and agree that such changes, amendments and/or modifications will become effective when posted on the Service or as otherwise provided by us. If you object to any of the changes you should immediately stop using our Services and close any account you may have with us.

13 Compliance to the EU General Data Protection Regulation

13.1 This clause concerns you if you are residing in Europe and using our service and we strongly advise that you understand the terms of this clause if this concerns you.

13.2 We at arc GAME STUDIO will take necessary actions to protect your personal information and comply with the General Data Protection Regulation (the “GDPR”) of the European Union.

13.3 We define and process personal information in compliance to the GDPR, and collect personal information in order to provide service, and will discard the collected personal information as soon as the purpose of collecting the information has been fulfilled.

13.4 We collect personal information including but not limited to your account information (including your Facebook account), information about your Facebook Friends, Push Notification token, your unique device ID, in order to properly provide service to you.

13.5 We will comply with and follow the procedures and methods listed in the GDPR when you wish to exercise your rights defined in the GDPR including but not limited to viewing, correcting, deleting, and limiting your personal information we have access to.

13.6 arc GAME STUDIO provides specialized customer service to ensure the your rights defined in the GDPR including but not limited to viewing, correcting, deleting, and limiting your personal information we have access to. If you wish to exercise your rights concerning your rights defined in the GDPR, please contact our Data Protection Officer (the “DPO”) at master@arcgamestudio.com. By accepting this privacy policy, you understand that you may be asked to provide additional personal information by our DPO in order to process your wish to exercise your rights to view, correct, delete, and limit your personal information and agree that this may be limited if you do not provide us with the additional personal information.

13.7 arc GAME STUDIO has assigned a designated DPO as stated in the GDPR to handle your requests, inquiries, and opinions regarding your personal information. If you have anything to say to us regarding your personal information, please contact our DPO at the contact information below.
- Company: arc GAME STUDIO Inc.
- Name: Wonho Lim
- Title: Data Protection Officer
- Contact: master@arcgamestudio.com

14 Compliance to Regulations of Local Jurisdictions

arc GAME STUDIO respects and complies with the regulations of local jurisdictions. We prohibit the access of our services from locations which our service is seen illegal based on the regulation imposed by the local jurisdiction. By agreeing to this Privacy Policy, you agree that your location data may be collected and used by us to determine if you are using our services in a location where our service is deemed illegal, ad you understand that we may limit your access to our services if this is the case.